[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4063

Sorry, I assumed you would watch the video link I added… It would help to know what browser you’re using and version of browser and what operating system. For example in the video I describe that I’m using Windows 10 and the latest version of Chrome. It may be that there is some issue with only certain browsers… And it may be that some browser extension is interfering as we’ve seen that in a number of other cases where some kind of browser extension restricts numerous behaviors.

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4061

Seems to be working normally for me.
I need more details to reproduce the problem.
https://www.youtube.com/watch?v=Kkgh4i42Ki4

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4059

What browser / screen resolution?
From that gif, your browser size looks very small.

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4057

I use Camtasia, but it’s not free.
There is a great free recorder from the same company called Jing, I’d give that a try: https://www.techsmith.com/jing.html

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4055

Any chance you could take a short screen video to show me the problem?
We had some issues like you’re describing during development but worked through them… or so we thought. We haven’t been able to duplicate the problem … my dev machine is a 12-core really fast machine. A video will help.

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4053

Retested on our test machine and couldn’t find any problem.
If you are using Chrome or Firefox, press f12 to open the developer console and go to the console tab. Then try to perform a drag action and see if anything shows up there (probably in red). Please copy and paste that here – that may give a clue as to what’s happening on your system.

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4051

I wont leave this un-investigated further, but won’t be able to have a close look until Sunday evening.

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4049

I’m afraid I’m in need of some education here. What’s an HD computer?
Is HD = High Definition, Because… my screen here is 1920×1080 resolution…and it works fine here.

[Eric Poulin]

in reply to: Capital One Transaction banking file #4075

Hi, if you can send a copy of tour bank export that is not working to epoulin@calendarbudget.com, I’ll have a look and see what changes we need to make to get CalendarBudget back into working order for you.

[Eric Poulin]

in reply to: Unable to import my Mint downloaded file #4076

James, sorry we haven’t been able to get back to you… free software/services and all…
If you could send a copy of your quicken export file to epoulin@calendarbudget.com, I’ll have a look and see what changes are necessary to get CalendarBudget back into working order for you.

[Eric Poulin]

in reply to: Reconcile Feature #4074

On the desktop version right click on the entry and you’ll see an option to mark as completed.

[Eric Poulin]

in reply to: Tracking reconciling a transaction #4035

Ya, good call. Done!

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4045

We do our testing on Chrome, Firefox and IE, but haven’t tested the latest IE since its come out. If you can, yes, please try Firefox or Chrome.

[Eric Poulin]

in reply to: reconcile drag and drop feature not working #4043

We don’t have a Surface 2 to test on – so that is likely the issue… Which browser are you using?

[Eric Poulin]

in reply to: Tracking reconciling a transaction #4033

Yes, it is a manual process. At the moment, we do no differential between entries that have been reconciled with the bank or enteries that have been previously entered as part of planning.

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