Author Topic: reconcile drag and drop feature not working  (Read 14954 times)

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #15 on: January 04, 2016, 12:01:54 PM »
I use Camtasia, but it's not free.
There is a great free recorder from the same company called Jing, I'd give that a try: https://www.techsmith.com/jing.html

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #16 on: February 11, 2016, 01:11:12 AM »
OK, I posted an animated GIF on my Google Drive, shared with all.

Notice that when moving left-to-right the drag bar flickers red/green; when moving right-to-left the drag bar stays green (EDIT: I meant _red_) (but I drop it while I'm trying to move left, and it fails anyhow, with no visible feedback).

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #17 on: February 11, 2016, 07:22:13 AM »
What browser / screen resolution?
From that gif, your browser size looks very small.

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #18 on: February 11, 2016, 09:16:17 AM »
Oh, I reduced the window size to obscure most of the information, and only used a capture window that big because that's where the action was. Is there an indicator light I didn't capture?

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #19 on: February 11, 2016, 09:36:52 AM »
Seems to be working normally for me.
I need more details to reproduce the problem.
https://www.youtube.com/watch?v=Kkgh4i42Ki4

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #20 on: February 11, 2016, 10:05:13 AM »
Such as?
I do know it works at work, and not at home.

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #21 on: February 11, 2016, 10:14:47 AM »
Sorry, I assumed you would watch the video link I added... It would help to know what browser you're using and version of browser and what operating system. For example in the video I describe that I'm using Windows 10 and the latest version of Chrome. It may be that there is some issue with only certain browsers... And it may be that some browser extension is interfering as we've seen that in a number of other cases where some kind of browser extension restricts numerous behaviors.

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #22 on: February 11, 2016, 10:39:17 AM »
Oh. Videos... I'm bandwidth constrained.

However, I've noticed this problem on Windows 8.1 and 10; all browsers I've tried (Firefox, Chrome, Opera). I just tried it in Chrome's private mode (no extensions, etc), same result. It's something about the _computer_ (and I have a work computer using the same Chrome profile, so all the same extensions, and it works perfectly).

My guess above was that it was the HD resolution monitor; but obviously that's not it. Perhaps it's the presence of an integrated trackpad, or the Dell drivers for it.

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #23 on: February 11, 2016, 11:05:24 AM »
Hmm. strange indeed. I'm not sure how to help... if its a local issue on your computer... you'd have to troubleshoot by disabling certain things you have installed :(

LMHarris2000

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Re: reconcile drag and drop feature not working
« Reply #24 on: March 08, 2016, 10:33:15 AM »
I'm having the same problem - on Chrome, on a acer laptop, Windows 10. I can't get it to reconcile anything. Flickers green and red like was stated earlier.... :( I click and drag and nothing happens.

travis

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Re: reconcile drag and drop feature not working
« Reply #25 on: March 30, 2016, 01:13:51 AM »
Back in Nov. I posted I am having same issues.....

" I am having the same issue, I am using windows 10 on a yoga 2 and an acer  laptop.  I use Chrome but have tried both firefox and IE all still the same unable to drag and drop."

Still having the same problems. 

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #26 on: March 30, 2016, 10:49:59 AM »
Hi folks,

I've created a short (2-minute) video showing that a) drag n drop it is working on Chrome and b) how to troubleshoot your Chrome extensions by disabling them and seeing if that is the problem.

https://www.youtube.com/watch?v=SlhjuHaOjrQ
Let me know if that works for you.

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #27 on: March 30, 2016, 01:07:00 PM »
It doesn't matter what browser I'm using or whether extensions are enabled. I've tried on Firefox, Chrome, Internet Explorer (multiple versions), and Opera.

It's a computer thing, not a browser thing.

The non-working computer has a Dell touchpad -- I wonder if that's the common element?

travis

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Re: reconcile drag and drop feature not working
« Reply #28 on: March 31, 2016, 10:38:55 PM »
The drag and drop is not just a chrome issue,  I have tried using this feature in IE and firefox and same results on both my acer laptop and my Lenovo yoga.  But just to make sure I did go into chrome and i disabled all the extension I had... 4 of them,  made no difference. 

bmcg

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Re: reconcile drag and drop feature not working
« Reply #29 on: September 25, 2016, 01:55:08 PM »
I am also experiencing this issue.  I have tried Chrome, FireFox, and Safari on a MacBook Pro as well as Chrome on an Asus running Ubuntu 15.10.

Has there been any further development here?  I just found CalendarBudget and really like it but not being able to reconcile is a deal breaker.
Please let me know if I can assist troubleshooting this issue.

Watching the console in Chrome while attempting to drag and drop I do see an "Uncaught URIError: URI malformed" message.  The number of instances of this error increase as I attempt to drag.  I can provide screenshots if that helps.