Author Topic: reconcile drag and drop feature not working  (Read 15012 times)

pdshoe

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reconcile drag and drop feature not working
« on: August 26, 2015, 04:17:18 PM »
Hello,

I am having a problem with the drag and drop feature during the reconciliation process.  When I try to drag the entry from the left over to the calendar and drop it on a day, nothing happens.  The entry remains red on the left side of the page.  Any help with this will be appreciated greatly.  I am using a Windows Surface 2 and perhaps that might be the problem. 

Thank you

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #1 on: August 27, 2015, 01:42:16 PM »
We don't have a Surface 2 to test on - so that is likely the issue... Which browser are you using?

pdshoe

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Re: reconcile drag and drop feature not working
« Reply #2 on: August 28, 2015, 07:53:46 AM »
IE is the browser that I am using.  Should I try Firefox?

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #3 on: August 28, 2015, 01:43:41 PM »
We do our testing on Chrome, Firefox and IE, but haven't tested the latest IE since its come out. If you can, yes, please try Firefox or Chrome.

ColinLE_

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Re: reconcile drag and drop feature not working
« Reply #4 on: October 21, 2015, 03:16:06 PM »
I am using Chrome, Windows 10 and cannot drag and drop items to reconcile either? It has worked for me before with this set up. I have had some trouble getting the boxes to turn green while dragging in the past, but I think it's a screen resolution thing (Dell XPS 15 with the ultra hd screen). However, this is a different issue, when I drag the entry over, box turns green, but will not register on date.

travis

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Re: reconcile drag and drop feature not working
« Reply #5 on: November 08, 2015, 11:23:02 AM »
I am having the same issue, I am using windows 10 on a yoga 2 and an acer  laptop.  I use Chrome but have tried both firefox and IE all still the same unable to drag and drop. 

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #6 on: November 10, 2015, 09:30:22 PM »
I've checked this on HD and non-HD computers -- I think that's the difference.

Consistently, it's almost impossible to reconcile on HD computers, because the drag and drop is _finicky_. The title bar of the thing being dragged flickers red almost all the time (so it's an error to drop), and it only spends any time green while I'm dragging leftward.

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #7 on: November 10, 2015, 09:59:01 PM »
I'm afraid I'm in need of some education here. What's an HD computer?
Is HD = High Definition, Because... my screen here is 1920x1080 resolution...and it works fine here.

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #8 on: November 11, 2015, 07:20:32 PM »
YES, HD=high definition.

I thought for sure I'd figured out a difference. Oh well.

All I know is that my personal PC stopped letting me easily drag and drop to reconcile a while ago (I think it was when you upgraded the javascript UI library to work with the iPhone). My work PC's fine.

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #9 on: November 11, 2015, 07:57:28 PM »
I wont leave this un-investigated further, but won't be able to have a close look until Sunday evening.

travis

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Re: reconcile drag and drop feature not working
« Reply #10 on: December 28, 2015, 11:14:25 PM »
reconcile drag and drop still not working?  Any progress on fixing? 

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #11 on: December 29, 2015, 12:09:03 AM »
Retested on our test machine and couldn't find any problem.
If you are using Chrome or Firefox, press f12 to open the developer console and go to the console tab. Then try to perform a drag action and see if anything shows up there (probably in red). Please copy and paste that here - that may give a clue as to what's happening on your system.

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #12 on: January 03, 2016, 07:08:05 PM »
No error message.

That's the problem -- what's happening isn't an error, it's intended by the framework author. The framework _thinks_ that releasing the mouse button (which means "dropping" a transaction) while the mouse is on top of the transaction is illegal because I'm "trying" to drop the transaction onto itself. Of course, the Javascript always moves the transaction to be under the mouse -- so it's always 'illegal' to drop a transaction, UNLESS by coincidence the transaction's location hasn't been moved yet. If I move fast enough, I have a VERY short window of time while the transaction's 'green' and I can drop it, but very quickly the transaction will move under the cursor again, turn red, and if I drop it'll do nothing. (This is the same behavior as if I drop the transaction onto something that's not a Source.)

(This makes me wonder if I can work more easily on a slower machine -- my PC's pretty fast and is sheer hell to reconcile budgets on, while my work machine's slow but is super-easy to do CalendarBudget on. Note that if a machine fails, it'll fail on ALL browsers: Chrome, IE, Edge, Firefox, Opera.)

Is it possible, I wonder, that there's some CSS flag on the 'transaction' that will make the dragAndDrop not think I'm trying to drop the transaction on itself?

I think this is a DOJO "bug" -- some obscure problem caused by the port to the more recent version of Dojo.

Eric Poulin

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Re: reconcile drag and drop feature not working
« Reply #13 on: January 03, 2016, 07:38:06 PM »
Any chance you could take a short screen video to show me the problem?
We had some issues like you're describing during development but worked through them... or so we thought. We haven't been able to duplicate the problem ... my dev machine is a 12-core really fast machine. A video will help.

wtanksleyjr

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Re: reconcile drag and drop feature not working
« Reply #14 on: January 04, 2016, 11:24:57 AM »
Wow, capturing a video is a lot more complex than I expected... I downloaded "Open Broadcaster Software", but I'm ALL tangled up trying to figure it out. (I think I got it right, but I *think* either its preview is completely broken or it's on pause or it added 10 minutes of the first frame ... I don't know, I can't make the video show what I did, it just sits there.)

What would you recommend using to get this recording?